OLD MUTUALIS A ****

The late aunt of my late husband had a policy with Old Mutual and he was one of the beneficiaries. I made a claim beginning November 2020 then on the 09 November 2020 I made a follow up on behalf of my late husband and submitted all the necessary documentation that they requested including Letter of Executorship and Late Estate Account. On 22 December 2020 after I visited King Williams Town Old Mutual office for several time I received the following reference number: CEB ***. Unfortunately I've been thrown from pillar to post and I'm sitting here wondering what happened to this big company. Its high time for Old Mutual to be named and shamed for treating people like this. Here is wife claiming what is supposed to be given to her husband she goes to Old Mutual and been asked to submit Letter of Executorship since her husband passed away and open Estate Late Account. The wife complies and submit all that information since her husband is no more. Is it the norm at Old Mutual to handle matters of this nature in this ugly manner. Where is my husband money supposed to go if not to his family? What happens to his claim when the people who are supposed to of help are busy ******** us? Where is his claim money gonna go if not to his family? Why are we being subjected to this cruelty ?I want Old mutual to pay out my husbands claim.