Old Mutual ZERO service

I have paid into a Retirement Annuity with Old Mutual every single month since 1984. I am now 65, and was advised to transfer this RA to another company where I also have an RA. I completed all the forms and sent them in on 30 June 2025. Other than this: (Thank you for contacting the BSC DIRECT Service Centre. This is an automated reply to confirm receipt of your e-mail. Your tracking number is [BSCDMO***9]) from BSC DIRECT <***>, I have had NO RESPONSE from Old Mutual, despite requesting help from their Sales Staff. As always with Old Mutual, if you want to buy a policy, their service is excellent. But if you need any admin help, their service is NON EXISTENT.