1 reviews | Active since Aug 2015
Old Mutual = zero service
Dear Old Mutual
I am experiencing frustrations from Old Mutual's lack of professionalism. I received an email on Thursday 18 October to send ID and bank statement for a refund which I did the next day on the 19th. I only received your automated response with ref.
I tried several times to make follow-ups but one holds on ********** 000 for about 20 minutes without assistance. I tried again and after 15 minutes I decided to drop. The only time I got through was on 24 October when Liam Moodley, promised to expedite the matter but till today there is no clear answer.
Old Mutual must show same level of enthusiasm and care that they show when one wants to take one of their products. This is beyond frustrating.
If It is because they have too many queries and are not able to timely provide support, then hire more people. Something is going very wrong there.
Wisani
Thank you for the review.
We have received your instruction and sent you an e-mail on 24 October 2018 with an update.
We apologise for the delay and frustration. We will investigate and response with you directly.
Regards
Brent Sellidon
Best regards,
Thank you for the review.
We have received your instruction and sent you an e-mail on 24 October 2018 with an update.
We apologise for the delay and frustration. We will investigate and response with you directly.
Regards
Brent Sellidon
Best regards,
I have pleasure in confirming that the refund was finalised on 26 October.
We do apologise for the delay and frustration caused. Thank you for allowing us the opportunity to assist you and providing us withi information to improve on the service to our customers.
Best regards,
I have pleasure in confirming that the refund was finalised on 26 October.
We do apologise for the delay and frustration caused. Thank you for allowing us the opportunity to assist you and providing us withi information to improve on the service to our customers.
Best regards,