Old Mutual, you take take take and never give

Old Mutual sucks big time! I have been applying for my Premium Holidays since November 2024. I have on numerous occasions submitted the required documents and everytime I get an email or sms stating "in order to finalise your request, submit documents via email or whattsapp" I have submitted via whattsapp and emailm as per their request. But yet, I received notification that the Premium Holidays have been approved last month, but still have not received my premiums back from Old Mutual. Last week and again this morning received an sms stating that I must submit the documents. How many more times must I submit? What the hell Old Mutual? They are so quick to take your money and sign you up for their products but when you need them they are nowhere to assist you. They couldn't assist me the phone when I called the call centre, so how the heck can i get this sorted? My first indication that they do not do as promised was when I had to claim for my mothers funeral and they only paid out after the funeral ( I had submitted all the reuquire documents), nowhere near their 48 hour turn around time, I am very frustrated and am currently looking for a different provider for my needs as Old Mutual sucks!! Take, take, take, but never give or assist you when needed!!!