Old Mutual you need to learn about customer service!

Old Mutual you don't even deserve one star.

I requested on the 4th February that my annual premium increase be cancelled.

I have sent follow up e-mails. which just get ignored, After waiting for over 10mins my call gets answered and the person who answers is unable to assist and will escalate my query Messages have been sent via messenger and I keep being told that my query is a priority, has been escalated and a financial adviser will contact me.

To date NOTHING HAS BEEN DONE!

What more must I do Old Mutual???

Customer satisfaction is clearly not a priority to Old Mutual!