Old mutual Wynberg branch

First off the service sucks at old mutual/wynberg branch man I have been trying to disinvest from my tax free saving and it has been such a hassle, as I am typing this I have been waiting for 2hrs and was not served ,same story yesterday. My main issue is the fact that the staff know so little about the product and processes. While trying to disinvest 2 weeks ago a staff member made a error and put her I'd number instead of my, I then received a email saying that I should go back to the branch to correct the error .Fair enough the error was corrected , I then received an e-mail saying the turn turn around time would be 3days while the employee said 30?. I went there yesterday and the service was pathetic, almost as if they've never had so much clients in the branch, the service was pathetic yesterday and still is while I'm waiting in this ****ing queue starving,if I leave they might skip me. After this disinvestment.. I'm done with old mutual and would rather find alternative risks to take