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stephanie D

1 reviews | Active since Apr 2018

06 Jan 2022, 10:22

OLD MUTUAL WORST SERVICE PROVIDER- *****ING FROM THE POOR

I lodged a complained 2-3 months ago on this page. Old mutual was quick and easy to respond to sort of clear their company name on this page, to show they are dealing with complaints. They are not, they are diverting complaints to people who don't have a clue what they are doing. They think we are stupid and must accept excuses such as :we will get back to you: 3 months later.

I emailed (Arbitration Complaints Management <***>) and had various people replying from this email. I was in contact with Andrea van Zyl as well as VUYANI NTANTISO . Neither one of them followed up to see if the matter has been resolved. The one went on leave, the other take over, after a few emails was exchanged regarding who the insured benefit is that i am disputing, Old mutual goes quiet. They ignore emails and don't respond at all.

Juts a pity i cant get hold of the CEO

0
Replies (1)
Old Mutual
Old Mutual's reply06 Jan 2022, 10:34
Official
Dear Stephanie D

We are sorry to hear about the service experienced. The complaint is still currently open. We will send this onto the complaints assessor to urgently attend.

Regards
Thabiet Mintin
Old Mutual Complaints Management