OLD MUTUAL WORST SERVICE PROVIDER

I had a Tax Free Investment with Old Mutual, then four weeks back I went to the branch to cancel it because I cant afford it right now. They said they will pay within 5-9 working days. Then after few days I received an sms request documents of my previous surname, i did send it then afetr a week or so the same request, i send it again. So Im asking my self what is going on. All the time when i changed my surname I went into the branch to change it with proof but still they wanted proof. Till today i havent received my money. Old Mutual is the worst service provider. I used their money account for more than 3yrs i even lost interest. I WILL NEVER RECOMMEND OLD MUTUAL TO FAMILY AND FRIENDS TO SPARE THEM THE FRUSTRATIONS OF BEING SEND FROM PILLAR TO POST TO GET YOUR MONEY BACK.