Old Mutual worst service on pay out

Since last year September 2021 I am trying to claim my Annuity funds. 1st it took Old Mutual almost 3 months to change my surname and e-mail address(which was still wrong on Monday 25 July) if I phoned in I was told to hand my claim in at a branch that I could get. In May I was told I can e-mail my documents and it will take 15 to 21 days. 27May I have send my docs. 3 June I was told it will take 19 days to pay out. it is today 40 days and 20 July I was told by Sibashle she will send it for pay out. 25 July I spoke to Kohilswo(not sure about spelling) and she said it will be paid latest 26 July. Today I get an e-mail from Gavin Augustus that I must follow up next week Wednesday as the still need to be authorized by the processing office. I had to close in the mean time the investment account that I opened for the money as it took too long to pay out.

I am not happy at all with the service from Old Mutual as I feel the agents is lying to me and dont even answer my e-emails when I do enquiries and the phones is even a nightmare. I am an average of 25 minutes on the phone and still nothing happened.