Old Mutual: Worst Service for Life Policy Cover.

My mother made a claim after my father's death in October 2020. We have been following up on her behalf, but every time they require a new document. We had to burry my father using our own money because Old Mutual has just been delaying. After a request for more documents from Old Mutual we are now being told that the claim is with the assessor. Its been over a month and no feedback from them.

I also did some calculations and came to the realization that in the last 15 years my father's monthly premiums paid to Old Mutual when totalled, have exceeded R700 000. That is a lot of money. Considering the way we are running around like headless chickens and not seeing a cent for his efforts. My father was better off opening a long-term savings account at the bank than giving it to Old Mutual.

When he was diagnosed with stage 4 cancer, he made a pay out request for the severe illness portion of his policy which was declined because he missed a payment that month which we later discovered from his bank statements was still deducted by Old Mutual a few days after the scheduled debit order date. Appalling!!! We had to dig into our own savings to help with his medicals bills. Cancer treatment is very expensive. We are talking hundreds of thousands of Rands.

Old Mutual is very disappointing to say the least. With regards to payouts the Old Mutual website mentions the following; "Final expenses death benefits within 48 hours; All other death claims within 15 working days". This is an absolute lie!!! My sister almost missed out on her university registration because we had to divert our funds towards the funeral and other adjustments our home had to make since my father's death.

I am totally disgusted by how Old Mutual convinced an honest hard working human being like my father to part with his money, believing its for the betterment of his family after he is no longer with us, only for Old Mutual to burden us further us by not honoring their end of the agreement. I totally understand why the family in KZN brought the dead body of their deceased to the Old Mutual offices which was very unfortunate for the family during a time of grieving to say the least, but they were desperate and being ignored like they were lesser beings or didn't exist.

I'd rate Old Mutual with ZERO STARS if the option was available because they have done absolutely nothing for us to this point.