OLD MUTUAL WORST SERVICE

I have been battling for 4 months now to get a Superfund Death Claim resolved with the passing of my wife. It has taken 3 weeks now with weekly follow ups, and still they cannot provide me with an Option Form to finalize the claim. This is terrible as we all pay monthly on time without fail debit orders and stop orders to ensure a clean record, but it seems the after service is ranked next to Goverment departments, as slow as the post office.