OLD Mutual Worst Service Ever

<p>Last year my father passed away (July to be precise). His provident/pension fund from work is with OLD Mutual. We submitted the claim as the procedure from his workplace. This was submitted in late July/early August. After four months of waiting without any follow up or feedback from OLD Mutual, we decided to call and ask for an update on the progress of the claim. We were told that there were outstanding documents that we needed to submit. That was the first problem, (If we hadn't called, we probably would still be waiting for their call). Isn't it not up to OLD Mutual to contact the customer and request any outstanding documents? I will leave this question here. After a lot of phone calls, emails and faxes, not mentioning branch visits, we finally got some kind of reaction from OLD Mutual. This now was end of January 2016 (7 months after the claim was lodged). Up until today, we are still no closer to getting this matter sorted. Just recently, when we contacted the relevant people in OLD Mutual, they informed us that they are investigating divorce settlement with my father ex-wife. The level of service from OLD Mutual is non-existent. I would never do any kind of business with any company related to OLD Mutual. All this mess has left three kids without any school fees, food and basic amenities as my father was the sole provider for the family. Regards Anonymous</p>