Old Mutual worst service

I am disgusted by the poor and incompetence of this company. I first called on the 7th of March 2022 to find out about my claim. First consultant was on the phone with me for over 15minutes, no help, claim still not imported. I called again on the 10th, the worst consultant(2nd consultant) all over the place just wasting my time and airtime. On the 14th I finally find someone (3rd consultant) who actually explains what is required for my claim to be imported. I send the required on the 15th (I was advised that claim will be imported in 48 hours after submission).

Today is the 22nd 7 full days later, claim still not imported, 4th consultant advised that she picks up my submission. She advised she has imported claim (who knows? These consultant are ***********).

I am again expected to wait 48 hours, that might be another 7days. Did j have to go through 4 different consultants?

If I did not need the money, I would have never requested it. This has caused an inconvenience, and for such a big company? You let foolish behavior of your consultants to drag your name in the mud. You must be shameful of your poor service. The poorest of them all!!!