MM
Mbongeni M

1 reviews | Active since Aug 2017

25 Mar 2021, 16:28

OLD MUTUAL WORST LIFE INSURER

UTTERLY PATHETIC CIRCUS!!

MY BROTHER PASSED AWAY AND WE'VE SUBMITTED A VALID CLAIM-THEY PAY OUT THE SMALLER FUNERAL BENEFIT GOOD LUCK CLAIMING FOR THE DEATH BENEFIT.

YOU SPEND YEARS PAYING PREMIUMS ONLY FOR THEM TO PLAY GAMES AND NOT GIVE A F%$* WHEN YOU CLAIM.

WHEN THIS PROCESS STARTED I WAS SURE I'D ALSO INSURE WITH THEM BUT WHEN I SEE THE NIGHTMARE YOU GO THROUGH I'LL HAPPILY TAKE MY RISK COVER ELSE WHERE MAYBE DISCOVERY BECAUSE OLD MUTUAL IS A JOKE.

I'VE SPOKEN TO THE WHOLE CLAIMS TEAM THEY AGREE THEY ARE WRONG BUT CAN'T DO ANYTHING AS THEIR XOLISA, ROBIN (HE TRIED), ANDREA SHE TRIED), MA****I (HE TRIED), NORMAN (HE TRIED, MOHAMMED (BEST EFFORT) ETC.

I ASK FOR MANAGEMENT DETAILS THEY GAVE GRANT ENGELBRECHT-GOOD LUCK GETTING AHOLD OF GRANT HE CALLED ASSURED I'D HAVE CONFIRMATION AND HE DISAPPERED. ZERO ACCOUNTABLITY IN THIS INSTITUATION.

GO SIGN UP WITH OLD MUTUAL AT YOUR OWN RISK!!

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Replies (2)
MM
Mbongeni M's update25 Mar 2021, 19:43
Reviewer Update
No one has bothered even post your reply. I hope somebody out there is reading this and avoiding my same mistake of having anything with Old Mutual.
MM
Mbongeni M's update27 Mar 2021, 07:36
Reviewer Update
I have been assisted. My experience remains true yet I'd like recognize and thank Michael Swart & Grant Engelbrencht. Eventually they did come around to doing their management duties. Also notable consultants Ronel Jacob, Nolubabayo she is the best, Hlumelo Ma****i, Norman, Mohammed and Robin. They communicate effectively and really did try to assist me. It appears that due to covid related reasons they just take a disgustingly long time to process things. Hoping to see this company improve going forward.