OLD MUTUAL WORST INSURER OF THE CENTURY!

Old Mutual Max income claims horror. My dad passed away whilst he had a max income protector plan with a old mutual, claim was submitted on the 17 of July 2020 at Mamelodi Tshwane Regional Mall Branch. The claim was never attended to, on the 22nd of September I called Old mutual only to be told they have never received that claim. Submitted all the documents on 22 September 2020, to cut the long story short, the claim hasn't been processed till today. My mother is a grieving widow, she has hypertension and this claim has been taking a toll on her health. I have spoken to over 6 Old Mutual consultants, none of them seems to be doing their work. I have never dealt with this level of incompetence in my life. I have been dealing with MOEGAMAT HARRIS for weeks and he over promises and NEVER delivers. He took over from NORMAN SAUL who didn't even bother assist me. I spend 30 minutes of my airtime every day calling old mutual only for them to say they have escalated. It seems like that is the only phrase they know, I'm beginning to doubt that they even know what escalation means!!!!!. Monday I spoke to JANINE who promised to escalate, today I spoke to RONNNEL who also promises to escalate like the rest of these *********** fools. If my mom dies due to this claim that is taking a toll on her health, Old mutual must expect another coffin at their reception, and I promise the funeral proceedings will take place at their offices. I need a senior claims manager or the Chief Operations Officer to call me back today. I'm giving them 2 days to resolves this. Old mutual, if its reputational damage you want, trust me you will get it. PLEASE CALL ME URGENTLY, I DO NOT EXPECT A CALL FROM THESE CONSULTANTS, I'VE DEALT WITH THEM AND ITS ENOUGH.