Old Mutual ... WORST CUSTOMER SERVICE, EVER!!

I have had the most frustrating day trying to do something as simple as update my beneficiary details. OM prides itself on having all these contact avenues available, call centres, online chats, email, website, etc ... all of which are completely useless! i call the contact centre and IF (thats a huge if) the call gets answered, the agent will inevitably not be able to assist and will the transfer you in a black hole loop of the IVR and there you will stay until you either run out of airtime or patience or both. So, the call center is completely useless unless you have nothing better to do than waste your time. i then tried the online assistant chat and told her that i am trying to update my beneficiary details but the link on the website is not available, she simply tells me that i should be able to (???) and then gives me yet another call centre to contact as they are the ones that will be able to help me ... at this point the frustration level is rising but i still have hope and i contact the service call centre ... after 10mins of waiting the call is "answered' and i am met with nothing but dead air after a few hellos from my side the call is cut, me being the ever optimist decide to try again... on hold for much longer, i give it 15mins before the call is "answered" but once again am met with complete dead air , i let it run for another 10mins before i eventually end the call. I then go back to the website to try the online option again thinking the error might be on my end, but i doubt since my internet connection is pretty strong but still no workable link or online form for me to update my beneficiary details. at this point my frustration level is at peak and i decide to send an email query in hope that there would be someone, just anyone that could assist me, i hold no such hope anymore and at this point just want to cancel my policies and cut all ties with OM. Untrained/unknowledgeable staff that only know how to transfer/refer & end calls, website that only works when they want you to sign up.