OLD MUTUAL, WORST CUSTOMER EXPERIENCE!

Old Mutual, very disappointed in this FSP, I never thought id be one of those people giving a bad review but after what I experienced it has come to this. A debit order of R6750 was requested from my bank on 27/08/21, but this was not a debit like the others before because this time around they shouldn't have had debited. In July I made a lumpsum premium payment because I wanted to not pay anymore premiums for the rest of this year and id only resume paying premiums next year. I then emailed and explained that money was debited from my account and needed it ASAP, then I was told it might be 7-15 days for me to get a refund, then told to do a reversal which I tried but I couldn't. I then queried what would happen with the bank charges and I was never given a definite answer, (always a, ill find out about that). I got charged R270 by the bank because Old Mutual's debit failed, if someone had done their job correctly, this would have never happened. But who cares about the poor client, NO ONE actually. Because I am now sitting with lesser money that I had in my account and when I try to get it back it is red tape I meet up with. I sent a complaint to the Complaints Department and no one has called me since, but I got an SMS to rate my recent interaction with the FSP, which interaction exactly? I have no confidence in Old Mutual anymore, nor do I feel valued. I just want to cancel and withdraw what little money they will give me (because I know they will charge ridiculous withdrawal fees on my capital), the worst part of it is that of the capital I have invested so far I haven't even earner back 1cent in interest. Totally feel like I got taken for a ride. THANK YOU for not being pro-active in solving problems, for leaving a client with more problems, for red-tape, for taking my money, for confirming my gut feeling. I from today am CUTTING ALL TIES WITH OLD MUTUAL and ill never recommend this institution to no one.