Old Mutual Worst customer experience.

So on the 14th of December 2019 an incorrect online purchase was made.

Since then I have sent them an email on the 17th received a reply back with a reference number statin if I do not receive and correspondence on it I should send an email or call the service centre. Only when I went into the Cape Gate branch I was notified tat reversals takes up to 40days.how ever the financial institute has not taken the money as yet it is just hanging. I currently spent so much time on this that I fully understand why they have such low bank charges.

After sending them the information showing them the money payment has been cancelled by the so called receiver it is till not in my account.

So clearly Old Mutual knows nothing when it comes to banking.

4odays on purchase reversal?