JS
Jomien S
1 reviews | Active since Sept 2021
05 Jan 2022, 17:44
Old Mutual worry more about money, then people
I took a funeral policy out gor my dad on the 5 July 2021. I paid every month. The 25 December 2021,my dad passed away. It was such a shock to me. He wasnt sick. I only received his death certificate the 4th of January 2022. I sent it in to Old Mutual, cause I need to do the arrangements for the funeral. They paid me a amount of R1644 instead of R50 000. I phoned in to find out what is going on, the woman tells me, if my dad died the 5 of January, they would have paid R50 000. How van someone be so cruel, so cold hearted. Here I am sitting stressing about the funeral payments and she just cant care. She just said, thats the law. Please people, do not go with them. They care about money and not people.
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Replies (4)
Old Mutual's replyOfficial
05 Jan 2022, 20:00Dear Jomien S
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply05 Jan 2022, 20:00
Official
Dear Jomien S
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
JS
Jomien S's updateReviewer Update
05 Jan 2022, 23:03How can you contact me directly if you dont know who I am? or how to get hold of me? Just another way to make the public think you really care.
JS
Jomien S's update05 Jan 2022, 23:03
Reviewer Update
How can you contact me directly if you dont know who I am? or how to get hold of me? Just another way to make the public think you really care.
JS
Jomien S's updateReviewer Update
06 Jan 2022, 12:56Thus is a very very sad time in our life's. My dad was my everything. When he moved in by us, I took out a policy, cause he didnt have any. I first wanted to go with Due Point, there was no waiting periods, but because our Priest said how you guys went out of your way for people, I went with Old Mutual. When I onky got R1644, I didnt understand. When I spoke to a woman and she told me that if my dad had to die on the 5th of January, then I would have gotten the R50 000, I was shocked and very upset. I could she. I could any company be so cruel? Only if they gave me R40 000, just to give him a good burial, but NO. She could care. Thats the law, she said. That will stay by me forever.
JS
Jomien S's update06 Jan 2022, 12:56
Reviewer Update
Thus is a very very sad time in our life's. My dad was my everything. When he moved in by us, I took out a policy, cause he didnt have any. I first wanted to go with Due Point, there was no waiting periods, but because our Priest said how you guys went out of your way for people, I went with Old Mutual. When I onky got R1644, I didnt understand. When I spoke to a woman and she told me that if my dad had to die on the 5th of January, then I would have gotten the R50 000, I was shocked and very upset. I could she. I could any company be so cruel? Only if they gave me R40 000, just to give him a good burial, but NO. She could care. Thats the law, she said. That will stay by me forever.
JS
Jomien S's updateReviewer Update
06 Jan 2022, 19:47After your email, I rep****. This is what Old Mutual send back.
Good day
Good day
Thank you for your email.
This is an automatic response from a no reply email address. One of our customer service professionals will work through your email and provide feedback. Please note we are not able to assist:
1. If the document quality is poor and we cannot clearly read the contents
2. Without a valid reference number E.g. policy number / case number
Did you know you can update your details, view your portfolio or download your tax certificates on our secure website, visit: www.oldmutual.co.za, click 'Login' and select 'Register for a service'.
Here we go again. A circle. No one cares! I paid a funeral policy, but when it comes to paying for the actual funeral, this big Company DO NOT CARE. I will make this my mission to exploit them. They just toy with me. Yes we will help to the world, No we will not really help that needs it.
Here we go again. A circle. No one cares! I paid a funeral policy, but when it comes to paying for the actual funeral, this big Company DO NOT CARE. I will make this my mission to exploit them. They just toy with me. Yes we will help to the world, No we will not really help that needs it.
JS
Jomien S's update06 Jan 2022, 19:47
Reviewer Update
After your email, I rep****. This is what Old Mutual send back.
Good day
Good day
Thank you for your email.
This is an automatic response from a no reply email address. One of our customer service professionals will work through your email and provide feedback. Please note we are not able to assist:
1. If the document quality is poor and we cannot clearly read the contents
2. Without a valid reference number E.g. policy number / case number
Did you know you can update your details, view your portfolio or download your tax certificates on our secure website, visit: www.oldmutual.co.za, click 'Login' and select 'Register for a service'.
Here we go again. A circle. No one cares! I paid a funeral policy, but when it comes to paying for the actual funeral, this big Company DO NOT CARE. I will make this my mission to exploit them. They just toy with me. Yes we will help to the world, No we will not really help that needs it.
Here we go again. A circle. No one cares! I paid a funeral policy, but when it comes to paying for the actual funeral, this big Company DO NOT CARE. I will make this my mission to exploit them. They just toy with me. Yes we will help to the world, No we will not really help that needs it.