DN
Daisy N
1 reviews | Active since Oct 2018
27 Jan 2025, 12:50
Old Mutual won't Surrender my Retirement Annuity
On 10 January 2025, I app**** to Take My Retirement Funds (RA Surrender) at the Centurion Branch due to my dire financial situation. The consultant who was assisting me gavement a Transaction Summary report which stated (Submit for additional processing) and when I asked she said it mean they will JUST seek Tax Clearance & money will be paid into my account within 15 days. On the 17/01/2025 I received an SMS stating that I do not qualify to surrender my policy as I have more than the limit. The threshold is (Full Commutation (<R15000 or <R165000)) and mine is less than R135k
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Replies (6)0
Replies (6)
Old Mutual's replyOfficial
27 Jan 2025, 13:10Good day Palesa M,
We can confirm that our team has been in contact with you and attended to the relevant rectification work.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to the relevant rectification work.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply27 Jan 2025, 13:10
Official
Good day Palesa M,
We can confirm that our team has been in contact with you and attended to the relevant rectification work.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to the relevant rectification work.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
DN
Daisy N's updateReviewer Update
27 Jan 2025, 13:54Good afternoon,
Nobody contacted me since the 20th, the consultant told me there is nothing further she can do.
What do you mean by Rectificaton?
Regards,
DPN
Nobody contacted me since the 20th, the consultant told me there is nothing further she can do.
What do you mean by Rectificaton?
Regards,
DPN
DN
Daisy N's update27 Jan 2025, 13:54
Reviewer Update
Good afternoon,
Nobody contacted me since the 20th, the consultant told me there is nothing further she can do.
What do you mean by Rectificaton?
Regards,
DPN
Nobody contacted me since the 20th, the consultant told me there is nothing further she can do.
What do you mean by Rectificaton?
Regards,
DPN
Old Mutual's replyOfficial
27 Jan 2025, 14:05Hi Palesa, we are very sorry to hear this and can assure you that our team will be in touch to assist. Our sincerest apologies again for the inconvenience.
Old Mutual's reply27 Jan 2025, 14:05
Official
Hi Palesa, we are very sorry to hear this and can assure you that our team will be in touch to assist. Our sincerest apologies again for the inconvenience.
DN
Daisy N's updateReviewer Update
29 Jan 2025, 15:20Good afternoon
Now that the Surrender cannot happen due to the overall total of all my retirement investments,. Can I then be allowed to make a 2-pot withdrawal from the total?
Now that the Surrender cannot happen due to the overall total of all my retirement investments,. Can I then be allowed to make a 2-pot withdrawal from the total?
DN
Daisy N's update29 Jan 2025, 15:20
Reviewer Update
Good afternoon
Now that the Surrender cannot happen due to the overall total of all my retirement investments,. Can I then be allowed to make a 2-pot withdrawal from the total?
Now that the Surrender cannot happen due to the overall total of all my retirement investments,. Can I then be allowed to make a 2-pot withdrawal from the total?
Old Mutual's replyOfficial
29 Jan 2025, 15:50Hi Palesa, we note your messages and our team will be in touch with feedback.
Old Mutual's reply29 Jan 2025, 15:50
Official
Hi Palesa, we note your messages and our team will be in touch with feedback.
Old Mutual's replyOfficial
10 Feb 2025, 10:08Good day Palesa,
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply10 Feb 2025, 10:08
Official
Good day Palesa,
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and attended to the matter.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management