RC
Robert Castles-Jones
1 reviews | Active since Nov 2024
25 Nov 2024, 08:16
Old Mutual Wills& Trust
I have never in my life been so disgusted with so called services Oldmuutal has delivered they do not care at all about their clients. To all clients wanting to leave their Will with old mutual be warned it's been 6 years since my partner has pasted on (Died)and the matter still has not been resolved they just pass the buck but take their fee already Shame on you old mutual shame
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Replies (4)0
Replies (4)
Old Mutual's replyOfficial
25 Nov 2024, 08:21Good day Robert,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Nov 2024, 08:21
Official
Good day Robert,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
RC
Robert Castles-Jones's updateReviewer Update
25 Nov 2024, 08:45Why look a generic response. Why was I expecting any different. Shame on me I guess
RC
Robert Castles-Jones's update25 Nov 2024, 08:45
Reviewer Update
Why look a generic response. Why was I expecting any different. Shame on me I guess
Old Mutual's replyOfficial
25 Nov 2024, 09:16We are sorry you feel that way, but we can assure you we have escalated your complaint to the relevant department. One of our consultants will contact you and assist you with your matter.
We appreciate your understanding and patience during this process.
We appreciate your understanding and patience during this process.
Old Mutual's reply25 Nov 2024, 09:16
Official
We are sorry you feel that way, but we can assure you we have escalated your complaint to the relevant department. One of our consultants will contact you and assist you with your matter.
We appreciate your understanding and patience during this process.
We appreciate your understanding and patience during this process.
RC
Robert Castles-Jones's updateReviewer Update
25 Nov 2024, 09:24Patience, I have had 6 years of patience and another generic response REALLY
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Robert Castles-Jones's update25 Nov 2024, 09:24
Reviewer Update
Patience, I have had 6 years of patience and another generic response REALLY