Old Mutual Wills

I want a copy of my will which is kept by Old Mutual. When I call the Call Centre, they cannot/ aren't willing to assist. Each time they transfer me, I land up in a "loop", listening to annoying music and not speaking to anyone because no one answers! When I call the Cape Town direct number that the Call Centre provided, the call cuts off after 2 rings (Ive been trying for 2 weeks). Today I was given a Jhb number to call. When I called, the message was "this number has changed; the new number is unavailable". So its fine for Old Mutual to take my money, but ensure that it's impossible to contact you when I need something!