MM
Mpho M
1 reviews | Active since Apr 2018
28 Sept 2025, 20:59
Old mutual will **** you!!
I have been paying my premiums for more than 10 years.. Then 1 day I decided to call them to update my information to be told that the green light policy has lapsed without no information or record. I was then promised that it would be re instated. I was told to fill in forms and declaration of health. 4 months later there is no feedback provided and I have been given the run around... This is a ****.
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Old Mutual's replyOfficial
29 Sept 2025, 08:00Good Day Mpho M, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply29 Sept 2025, 08:00
Official
Good Day Mpho M, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,