Old Mutual will take but not give

Unfortunately this is a very bad experience in a very bad time in one's life when you need help the most. The company I worked for suddenly cut wages and benefits to us as they were under pressure with cash flow, I immediately emailed Corne at Old Mutual to tell her I couldn't pay my retirement because of the company situation and she sent me a paid up letter to sign and send back which I did. Month end 2 deductions go off which wasn't expected because I had explained and filled in required documents. When I asked Corne I was told to reverse it at the bank, so I went to FNB and they explained I must do it online, which I did but there is no option to reverse. I went back to FNB and they told me I must get it reversed at my service provider, back to Corne and she asks me why they said that and they must reverse it. So again I go back, speak to the manager and explain the whole thing, she informs me that they cannot reverse it as it's locked on Old Mutual side and it's only from them that a refund is possible. I have since gotten no help from Old Mutual, in fact I doubt I ever will as there was never a possibility to reverse these orders to begin with. In short, if you are looking for a company that will help you when you really need it, this is not that company, the money taken I desperately need and I explained it as such numerous times only to be ignored and sent around on a fools errand. Don't put yourself in my situation with a wife a 2yr old and suddenly everything falls apart and you get treated like a bigger. Stay away.