Old Mutual will not Transfer my RA to another Service Provider

Absolutely pathetic service. I am trying to transfer my RA from old mutual to another service provider and Old mutual is ignoring the service provider that is trying to assist me in this transfer process. When I contacted Old mutual to assist me with this issue I spoke to a rude consultant that basically told me she cannot assist me because the department that is in charge of the transfer process cannot be contacted via phone and only through email. I then asked her to provide me with the details of a manager from that department so that I can email them she rep**** bluntly she has no idea. So when a customer is trying to leave Old Mutual you remove the red carpet and treat them like dirt. Old mutual makes the process of transferring your RA to another service provider very complicated on purpose so to cement customers to their terrible service.