1 reviews | Active since Jan 2014
old mutual will not pay you money
is being 9 months trying to get old mutual section 14 out to transfer my retirement annuity money no response best off all section 14 out don't have a call center,phone no or a email nothing please please don't ever trust this company Good day Mr Nel
Once again, please accept my apologies for the delay in getting this finalised.
Karin has sent an update to you on the 8th of April. I will follow up with her to find out what the progress is regarding the payment.
I will provide you with feedback as soon as I have an update for you.
Kind regards ARTHUR BENEKE Complaints Assessor I OML Customer Complaints Mutualpark, Pinelands T. +27 (0)21 *** I E. *** I R. --OCM***0--
----- Original Message ----- From: Dave Nel [***] To: 'Customer Complaints Feedback' [***] Sent: Monday, April 14, 2025 5:09PM Subject: RE: Hellopeter: D Nel Policy ***0 - Dave Nel (--OCM***0--) This email originates from an external source. Stop and think before you click!
Hi Arthur 11 days later no transfer Please respond Thanks Dave
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
and that is i one year
what a disgrace please all old mutal customers check the reviews on hello peter for old mutal you going to suffer to get you money
From: Allan Gray Client Services <***> Subject: Response Required: P NEL Reference#(2-***) Escalation reference number :*** Date: 17 October 2025 at 07:30:03 SAST To: "'***'" <'***'>, "'***'" <'***'>, "'***'" <'***'>, "***" <***> Cc: "***" <***> | Client Name: | Mrs P NEL
| Policy Number: | *******
| Allan Gray Reference: | ********Follow up for Form H and tax directive details
In order for us to proceed with the transfer, please send us the Form H (signed by your Principal Officer and Trustees), the relevant tax directive details and provide us with the following:
- Any fund restrictions (including Public Sector Fund restrictions and pending court orders) OR current court orders in progress for the client
- Appendix 6 - Transfer Schedule
If you have any questions, please contact our Client Service Centre on ***or email us at ***.
Yours sincerely
Zizo Ndila | Operations Consultant
[THREAD ID:1-4SR8ESV]
| |
| | Tel: ***1 Silo Square, V&A Waterfront, Cape Town, 8001 PO Box 51318, V&A Waterfront, Cape Town, 8002, South Africa *** | www.allangray.co.za Read our email legal notice
and that is i one year
what a disgrace please all old mutal customers check the reviews on hello peter for old mutal you going to suffer to get you money
From: Allan Gray Client Services <***> Subject: Response Required: P NEL Reference#(2-***) Escalation reference number :*** Date: 17 October 2025 at 07:30:03 SAST To: "'***'" <'***'>, "'***'" <'***'>, "'***'" <'***'>, "***" <***> Cc: "***" <***> | Client Name: | Mrs P NEL
| Policy Number: | *******
| Allan Gray Reference: | ********Follow up for Form H and tax directive details
In order for us to proceed with the transfer, please send us the Form H (signed by your Principal Officer and Trustees), the relevant tax directive details and provide us with the following:
- Any fund restrictions (including Public Sector Fund restrictions and pending court orders) OR current court orders in progress for the client
- Appendix 6 - Transfer Schedule
If you have any questions, please contact our Client Service Centre on ***or email us at ***.
Yours sincerely
Zizo Ndila | Operations Consultant
[THREAD ID:1-4SR8ESV]
| |
| | Tel: ***1 Silo Square, V&A Waterfront, Cape Town, 8001 PO Box 51318, V&A Waterfront, Cape Town, 8002, South Africa *** | www.allangray.co.za Read our email legal notice