OLD MUTUAL WILL NOT PAY OUT MY SAVINGS

I have been trying to make a withdrawal from my tax free savings account since the 19th of September. To this day, I have not received the funds nor have I received an indication of when I will receive the funds. I have spent over R500 in airtime speaking to consultant after consultant who either cannot pick up my withdrawal request on the system, or blames a separate department and asks me to contact that department MYSELF. I have been told twice that my query is being escalated to managers, Zandile in CIV and Zulfa in personal finance. Neither has ever gotten back to me. I am so demoralised and tired! I never thought I would be experiencing such a problem when trying to withdraw my own money for a personal emergency.

I have been warning friends and family not to take out Old Mutual financial products. So far I’ve cancelled my life cover and funeral cover and loved them to Discovery. As soon as the savings withdrawal goes through, I will cancel the account too!