PH
Patience H

1 reviews | Active since Aug 2019

30 Nov 2024, 06:49

OLD MUTUAL WILL INCONVENIENCE YOU

Old Mutual is debiting my bank account on wrong dates. I have went to Old Mutual Westgate on three occasions to complain. Yesterday, they convinced me to the core. My debit orders are meant to take place the on the 5th. Debits go off twice instead of once and randomly. Why random dates? Since signing up on the last six month, I have went three times to enquire about the same complaint. The consultants are helpful but what happens in the background is a mystery.Beginning of November,I received SMS giving me assurance of the the amendments. In September , I also received communication that I missed payments when I got to the branch.I was told my cover is up to date. I am getting exhausted of frequent branch visits and mishaps

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Replies (1)
Old Mutual
Old Mutual's reply30 Nov 2024, 09:32
Official
Good day Patience,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards

Old Mutual Complaints Management