Old mutual will department *****ing my money

I filled in the online application for the old mutual will on Sunday 26 June 2022 . Made payment using my bank card and the money went of and out of my account. Two days later i received a mail to make payment in order to complete my will application. I contacted old mutual will department and they said i need to send proof of payment which i did. I then however decided to cancel the application and request my money back on the 3rd of July 2022 and someone called me to confirm they have received my request and said i will have my money back within a week. After receiving nothing back from them in more than a weeks time i emailed them again on the 20th of July and again on the 25th of July 2022 and still no response. They also dont answer the phones when a person tries to call them. I would not recommend anyone i know or dont know to use old mutual's will department or even any other service they offer as they cant even supply basic customer service.