Old Mutual will always look for a way to not pay claims.

Its true when they say insurance companies will always find a way to not pay even if they are at fault. Last year September I took out 2 policies for my family members and as time goes I realised that although I was paying for 2 policies only 1 funeral policy was active. I then called the call centre for assistance and they kept transferring me from pillar to post. I kept calling for assistance but instead after a long wait the consultants would just drop my call and not get back to me. In April this year I realised that they only debited for 1 policy so because I saw that its hard for them to resolve my issue I then decided to open another new policy for the person I had insured because obviously they are quicker on new business sales than solving administrative issues. I then kept calling the call centre to find out what is happening with the money that they had been debiting, I then requested that they allocate the premiums to my existing policy and once again they took me from pillar to post. Fast forward to now I made a claim which was rejected and few days ago I received money from Old Mutual with the ref MUTUAL/SF3/VTG1 I was surprised to receive that money because I did not know what was it for as there was no communication from Old Mutual. I then realised that they had refunded me the premiums that they were deducting with no policy and I had requested them to allocate it to my existing policy. It’s obvious that they did this to avoid paying my claim because for over 6 months that money has been with them and now that I make a claim they decide to refund me to avoid fulfilling a claim.

This reminds me of the incident where a family took a corpse to one of your branches, you claim to be there in the time of need but in actual fact you would find any good chance to not pay for claims.

Fact is my money has been with you guys for over 6 months and my claim should be valid and paid.