Old Mutual - Where is my Money!

Having Financially Emigrated from South Africa, I have been trying to release my RA funds with Old Mutual. After a request in June, Old Mutual eventually got back to me with requirements, which were all submitted in August. Old Mutual came back with a request for two more documents, which were sent, however, they included some crazy bank request for a SARS TCP pin for "Approval for international Transfers" and refused to move forward without this. I can validate this is not necessary as my other RA´s processed and paid out my funds, no issues and no TCP pin requirements. From the 4th of September, until today, I have been chasing Old Mutual for feedback and all I have is deafening silence. I no longer have any products in my MyOldMutual logon but have no idea where my funds are, or what is happening. Daily follow up email. Where is my money? Seems to be the general stance from Old Mutual. "We don´t really care"