Old Mutual what a disgrace

My father went into Old mutual to get his annuity paid out. He filled in the forms and handed in all the paper work requested. This was more than 20 days ago in a process he was told would not take more than 7 days. He was not given a copy of any paperwork he sign and has not even received a reference number. When calling into the branch it has also been brought to our attention that there is no manager working at the branch?! what type of operation are you running there? They are a financial institution yet should they be audited they will face fines of millions of rands for how they treat there customer information and not fulfilling basic requirements of law. This is an out rage. I will also be making a case at the various regulating bodies