LM
Lindiwe M
1 reviews | Active since Dec 2019
17 Jun 2025, 21:12
Old mutual what a *******
I cancelled my tax free investment from old mutual in April 2025 and made a withdrawal of over R1000 till to date June 2025 I have not received my money, I've sent emails to all old mutual emails that you can think of I only got different references and never any follow up email or call. It's like they completely ignore me on purpose just because I'm asking about the money that's due to me. Old mutual I need my money as in yesterday. Il be taking this mater to the relevant ombudsman.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
18 Jun 2025, 00:33Good day Lindiwe,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply18 Jun 2025, 00:33
Official
Good day Lindiwe,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
LM
Lindiwe M's updateReviewer Update
18 Jun 2025, 13:54This is the lousy response I got from old mutual and my response thereto.
Good day Lindiwe
I refer to your Hellopeter complaint.
I note from our records that an amount of R217.17 was paid to your FNB account *** on the 12/05/2025.
Please do not hesitate to reach out should you require further information.
Kind regards
Ongezwa Thimbo
I OML Customer Complaints
Mutualpark, Pinelands
T. I E. *** I R. --OCM***9--
Old Mutual Logo
Ongezwa
You are correct that an amount of R217 was paid of which I did receive. The R217 was a withdrawal that I made after making the withdrawal of R1193. Why is it that I did not receive the R1193 but only received the R217, clearly your records do show that I did not receive the R1193.
See attached payment schedules which I received on April 2025 and May 2025.
I don't want to go back and forth with emails to Olds mutual when they know exactly that they haven't paid my money. I just want to know when will I receive the R1193 since April 2025.
Lindiwe Mahlangu
Good day Lindiwe
I refer to your Hellopeter complaint.
I note from our records that an amount of R217.17 was paid to your FNB account *** on the 12/05/2025.
Please do not hesitate to reach out should you require further information.
Kind regards
Ongezwa Thimbo
I OML Customer Complaints
Mutualpark, Pinelands
T. I E. *** I R. --OCM***9--
Old Mutual Logo
Ongezwa
You are correct that an amount of R217 was paid of which I did receive. The R217 was a withdrawal that I made after making the withdrawal of R1193. Why is it that I did not receive the R1193 but only received the R217, clearly your records do show that I did not receive the R1193.
See attached payment schedules which I received on April 2025 and May 2025.
I don't want to go back and forth with emails to Olds mutual when they know exactly that they haven't paid my money. I just want to know when will I receive the R1193 since April 2025.
Lindiwe Mahlangu
LM
Lindiwe M's update18 Jun 2025, 13:54
Reviewer Update
This is the lousy response I got from old mutual and my response thereto.
Good day Lindiwe
I refer to your Hellopeter complaint.
I note from our records that an amount of R217.17 was paid to your FNB account *** on the 12/05/2025.
Please do not hesitate to reach out should you require further information.
Kind regards
Ongezwa Thimbo
I OML Customer Complaints
Mutualpark, Pinelands
T. I E. *** I R. --OCM***9--
Old Mutual Logo
Ongezwa
You are correct that an amount of R217 was paid of which I did receive. The R217 was a withdrawal that I made after making the withdrawal of R1193. Why is it that I did not receive the R1193 but only received the R217, clearly your records do show that I did not receive the R1193.
See attached payment schedules which I received on April 2025 and May 2025.
I don't want to go back and forth with emails to Olds mutual when they know exactly that they haven't paid my money. I just want to know when will I receive the R1193 since April 2025.
Lindiwe Mahlangu
Good day Lindiwe
I refer to your Hellopeter complaint.
I note from our records that an amount of R217.17 was paid to your FNB account *** on the 12/05/2025.
Please do not hesitate to reach out should you require further information.
Kind regards
Ongezwa Thimbo
I OML Customer Complaints
Mutualpark, Pinelands
T. I E. *** I R. --OCM***9--
Old Mutual Logo
Ongezwa
You are correct that an amount of R217 was paid of which I did receive. The R217 was a withdrawal that I made after making the withdrawal of R1193. Why is it that I did not receive the R1193 but only received the R217, clearly your records do show that I did not receive the R1193.
See attached payment schedules which I received on April 2025 and May 2025.
I don't want to go back and forth with emails to Olds mutual when they know exactly that they haven't paid my money. I just want to know when will I receive the R1193 since April 2025.
Lindiwe Mahlangu
Old Mutual's replyOfficial
18 Jun 2025, 14:42Good day Lindiwe,
We value your feedback, this matter has been escalated to the relevant team and they will contact you, it could be in a form of an email as well.
Kind regards
Old Mutual Complaints Management
We value your feedback, this matter has been escalated to the relevant team and they will contact you, it could be in a form of an email as well.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply18 Jun 2025, 14:42
Official
Good day Lindiwe,
We value your feedback, this matter has been escalated to the relevant team and they will contact you, it could be in a form of an email as well.
Kind regards
Old Mutual Complaints Management
We value your feedback, this matter has been escalated to the relevant team and they will contact you, it could be in a form of an email as well.
Kind regards
Old Mutual Complaints Management
Best regards,