HP
Hendrik P

1 reviews | Active since Jul 2011

13 Feb 2025, 14:02

Old Mutual website is useless

This month is the end of the financial year, and many people are taking the opportunity to make lump-sum contributions to their pensions and tax-free investments etc. So, one needs to at least get an up-to-date statement of funds in order to make decisions. But no ! Old Mutual's last financials are dated October 2024. Dead after that. Then I manually calculated the Amount that I should pay in and submit that through the website. Next day I got a sms stating that the amount was too large and would be taxed. So then I tried calling Old Mutual. An Agent returned my call on a number rated as spam by Truecaller. After an extremely long time, I was assured that the transaction will be processed in time, but no email confirmation of any kind. Old Mutual can't be serious about business !!!!

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Replies (1)
Old Mutual
Old Mutual's reply13 Feb 2025, 14:09
Official
Good day Hendrik,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management