LS
Lindsay S
1 reviews | Active since Mar 2009
05 Oct 2022, 12:38
Old Mutual Weatlh non responsiveness and action
I want to transfer my previous employers Provident Fund money to my OM wealth retirement Annuity, but the service from OM has been appauling. After the previous administrator, Alexander Forbes, has contacted them repeatedly to finalise matters...a new service agent from OM keeps responding requesting information already provided. This situation has to improve now!
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Replies (2)
Old Mutual's replyOfficial
05 Oct 2022, 12:39Dear Lindsay
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply05 Oct 2022, 12:39
Official
Dear Lindsay
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
LS
Lindsay S's updateReviewer Update
15 Oct 2022, 13:14Thank you for resolving this matter. I only wish one didn't need to complain first to get good service.
LS
Lindsay S's update15 Oct 2022, 13:14
Reviewer Update
Thank you for resolving this matter. I only wish one didn't need to complain first to get good service.