CT
Christelle T
1 reviews | Active since Mar 2026
06 Mar 2026, 14:20
Old mutual wealth don't pay out their policies
Old Mutual do not meet their agreed timeline to transfer my funds, do not answer complaint emails other than automatic reply and no further effort to contact me 2 days later. They were supposed to transfer my investment to an external provider and I am still waiting.
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Old Mutual's replyOfficial
06 Mar 2026, 14:38Good day Christelle,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply06 Mar 2026, 14:38
Official
Good day Christelle,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management