Old Mutual Wealth Cost the client in excess of R 88000 due to not ad hearing to turn around times

I am loading this review on the behalf of an very unhappy client of mine. The client took out a guaranteed 5 year investment with Old Mutual Wealth and all the documentation was uploaded Wednesday around 10h00 the morning. The Quotation stipulates that that if certain documentation received at the offices of Old Mutual by 14h00 the investment will be made effective that evening before 19h00. All quotations is only valid until Friday 14h00 for that week. The compliance department at Old Mutual did not adhere to the turn around times and only give feedback the following week regarding another non essential outstanding document. This delay in turn around time by Old Mutual cost my Client in excess of R 88 000 in return on investment. This is unacceptable for a big company like Old Mutual to because of their staff working from home and not ad hearing to the turn around times to causes losses of R88 000 to clients.