Old mutual wealth

OLD MUTUAL WEALTH

When my father retired he took all he's money to old mutual were he got paid a salary every month. He then put my Mom, I and my 2 siblings as beneficiaries in case anything had to happen to him. Unfortunately on the 22 July 2020 he passed away.

On the 4th August we went to the Phuthaditjha branch to claim from the policy where we were assisted by Bethuwele who gave the 4 of us a form to fill with our other documents which we submitted. We were told to wait 1 month and we did.

On the 9th of September we when back and we were told that Bethuwele was not around and no one works with such and we were referred to the old mutual thats at Maluti crescent mall qwaqwa, where by we were assisted by Jabu. Who then told us that the forms were incorrectly filled and we needed to refill them all over again. After all that we were told that we shld wait 1 week.

On the 14th September After 1 week we got a call they needed our sars tax number and we were promised that we going to get the money the following week again. We waited.

On the 29 September while still waiting for our payout we get yet another call that they needed mine and my sisters marriage certificate and that's what's delaying the process. We gave them the marriage certificate, and guess what? another week of waiting. Now we were then promised the 7th of October by Jabu of which he had always been corresponding with Zurena Karoodien the Senior administrator at old mutual wealth.

Today it's the 8th of october we are being told that our applications have been redirected back to sars to start the whole process over.

Its been almost 3 months since my Dad passed on. And we still struggle with the whole thing. It's so sad how we need to be healing from our grieve but know we need to deal with old mutual. My dad used to take care of my Mom and my Mom does not work. How is she suppose to survive if she cant get her husband's money?

I write this because I'm deepl angry and disgusted by the service we've been getting from old mutual. I would never advise even my worst enemy to invest nor do business with them. Take my advice.

I need Old mutual to get back to me ASAP because you can not do this to us anymore.