Old Mutual ( We don’t care)

Rating is -10 The service received is disappointing. My brother passed away and my dad is a beneficiary of his Old Mutual policy. As the executor of his estate I have had to unfortunately deal with consultants at Old Mutual. Needless to say, this has been all in vain. Old Mutual processes and procedures are confusing, frustrating and is the WORST experience anyone has to go through after burying a loved one. Nothing is seamless, or online or straightforward. I will be removing any policy of mine or my family associated with Old Mutual. Consultants are either not trained, not informed, have limited access or just don’t care. I have been sent from pillar to post and my dad isn’t having any luck on his side either. My dad is based in Port Elizabeth and I’m in Gauteng. We have had to submit different files, death certificates, police reports etc and each time the response is, we need additional information. The turn around times are ridiculous and my dad has finally received a cut off date for another police declaration from 18 November 2022 which has to be completed in person by the warrant officer who worked on the case in 2011 at the Linden Police station. The case number with the relevant information is not enough. I have resorted to telling my father to leave it and let them keep it because it’s not worth the pain and suffering. Losing a loved one is traumatic and going through this process with old mutual makes it ten times worse!