Old Mutual, we are broken, 4 months since my sister passed away still no payout

I don’t even know how to write this without crying. My little sister died on the 3rd of January 2026. It’s now the 20th of April. Four months of burying her, missing her, trying to grieve... and Old Mutual still hasn’t paid out her policy. Not a cent.

We paid every month while she was alive. She trusted you. We trusted you. Now when we need you most, you’ve left us in pieces. We’ve called, emailed, queued at your offices things I hate doing for me and my mom to be sent in circles. Round and round. “Call this department.” “Come back next week.” “We’re escalating.” Nothing. No way forward. No dignity. Just ups and downs while our hearts are already on the floor.

How do you do this to a grieving family? How do you take premiums for years and then disappear when death comes? This isn’t business. This is cruelty.

If you’re reading this and you’ve been through the same with Old Mutual, please back me up. Comment, share, tag them. No family should be ****** of peace like this. We just want to lay her to rest properly emotionally and financially. Old Mutual, pay what you owe. Do the right thing. OldMutual!!!