Old mutual: we actually don’t give a damn. What can you do to us?

At best Old Mutual doesn’t care about customers or should I say they don’t give a damn. I claimed my superfund in Feb/Mar. They initially promised it would take 4-8 weeks. 16 weeks later, I call regularly and told different stories. And not even one agent is willing to commit and at least put his/her story in writing - apparently “it’s not allowed”. Interestingly, the advisors are not allowed to identify themselves although we give them all our confidential details.

Most irritating part - when one calls their ***, you are made to wait for minimum 15 minutes. And they give an option to send sms or email: I used both options millions of times and NEVER got response.

Does anyone know if they prefer bribing option? Seems they try by all means to have customers beg to bribe them.

have started recording my conversations with the so called advisors - and trust me for simple issue I get millions of different answers.

“We don’t care after all! What can you do to us” Should be their motto.

Just sharing to anyone contemplating anything with them...don’t say I didn’t warn you.