OLD MUTUAL WASTING MY TIME AND MONEY

I have a Tax free savings account that i have been trying to withdraw money from for 2 or more months. the 1st 2 instances was via he oldmutual banking app and then via whatsapp. the process has been Pending without communication from old mutual. i went for the 3rd time to a branch to do the same thing, old then was i informed to fill in a 1 page tax declaration form which i filled in. the very next day i was sms'd that i need to fill in the 3 page tax form. i went back to the Parow centre branch, they were offline. 2days later i went back again they still offline. i am waisting my own finds to get my own money out this bank with time passing on needing to access my savings funds.