Old Mutual Wake up- Service Please

After receiving email confirmation that I would be eligible for the 2 -pot retirement system to partially access my retirement annuity policy from the 1st of September 2024, I was thrilled-but little did I know that it would be a nightmare. Firstly tried using their WhatsApp platform (totally whack).

After numerous failed attempts wherein furnished them with ID number and at times passport number it would flash details don't match. At that point I'm already seeing red. Then I decide to go to the Branch in Mpumalanga- offered passport and ID, had my thumbprint scanned. Details updated- had the consultant thereafter follow the WhatsApp prompts- still details don't match. She then makes calls to Service Center. I then undergo interrogation to ensure I am the rightful owner. They assure me I will have no issues thereafter- guess what- WhatsApp platform still says details don't match. I am 8 days later nowhere near beginning the process of my partial withdrawal of my funds. I am absolutely livid. For a whole listed corporation to have one access method for one's funds is preposterous. A complete joke. If I am going through such grief to access my own funds.i shudder to think what my beneficiaries will go through in my absence.