Old mutual Violated me.

I am extremely disappointed with Old mutual, I had no idea because no one called or sent me a message that I had missed a payment on my policy, to my surprise not only did they not notify me, they went out of their way to notify my mother and older sister and who else? Are these best practices for a company like old mutual? My right to privacy has been violated. This has to be a breach of the POPI act. I will explore legal action regarding this.