Old mutual very very poor service

I have app**** for my two pot on 8 April 2025 the 30 day period was over and today is the 26May so almost 2 months later and there is no progress on my two pot in the meantime i have resigned fro. My company i was working at want to put in my claim for my pension fund now i can't put in my claim because my two put claim is not resolved i have called in numerous times and the only excuse i get is the same lame excuse there is an IT problem but no one can tell me when this claim will be resolved or what the IT problem is all the say is sorry for the inconvenience.

Now a big company like old mutual want to tell me they can't give me any resolution that is bull **** they working on the problem if i had to do my job as bad as this i was fired a long time ago it very poor services I dont get any feedback unless i call them.

Now old mutual want to tell me they cant resolve an it solution in almost two months then they must fire there whole IT department or recheck there qualifications because they are not fit to do their job.