Old Mutual, very terrible service

I am currently having the worst customer experience with old mutual in terms of their service to get a payout on an AR, it has been more than 21 days as they claim it takes 21 days turn around time to finalise a claim. I expected world class service from a business giant like Old Mutual, but this is not the case, their call centre agents are unprofessional and not very helpful, you will be lucky if they cut your call after they cant even read from their screens what the status of your claim is? I dealt with Pearle Nkopo and she keeps on making promises and dont deliver? Can someone in Old Mutual please tell us what we need to do get proper service, because this frankly disgusting and leaves a bad taste in my mouth. I will never recommend anyone to make investments or try any of their products anymore.