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CHRISTILLE L
1 reviews | Active since Sept 2010
15 May 2019, 08:55
OLD MUTUAL VERY POOR SERVICE!!
OLD MUTUAL FUNERAL COVER - VERY POOR SERVICE Requested quote for a 67 year old male with Parkinson's disease. Cover rejected because of " body movement" !! Time/numerous emails/phone calls/personal banking details given only to be told it was rejected because of the disease that was disclosed in first telephone conversation!!
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Old Mutual's replyOfficial
15 May 2019, 09:53Hi Christille
Thank you for the review.
We apologise for the poor experience. We will investigate and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the review.
We apologise for the poor experience. We will investigate and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Old Mutual's reply15 May 2019, 09:53
Official
Hi Christille
Thank you for the review.
We apologise for the poor experience. We will investigate and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Thank you for the review.
We apologise for the poor experience. We will investigate and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management