Old Mutual Very Disappointing Service!!

Trying to draw from the two pot system. Getting an error message that details does not match. Phoned in on the 20th of September 2024 and they said that i have two profiles and this will be merged and rectified. Followed up in 1 October and still not done!! I have spent over an hour of phone calls and old mutual does not assist me. And one day when that is fixed it will most probably take even longer for the two pot to pay out cause now because they are not doing their job my timeline is getting longer.