Old Mutual - very bad service

I am appalled at the service Old Mutual provides. Firstly, when I called a month ago requesting that I need my benefit statement mailed urgently, after giving all my information, I still have not received it. Since then I have called 3 times in the last month, using R50 airtime each time and did not get through as my time eventually depleted. I tried to reach out via sms, whatsapp etc. No luck at all. I called again this morning. My call was answered 14 minutes in and the consultant could not help me and decided to put me through to his colleague. Another 25 minutes later and airtime depleted again. Old Mutual, you have given me no other choice but to write this review.