Old Mutual, Useless staff and not fit to deal with grieving family’s

My Cousin pasted away and there was a policy with Old Mutual, my Aunt is retired and elderly now so she has asked me to assist with the process as this is a sensitive subject for her.

its almost a year later and we still have no idea what is happening, I received a call from Stuart Ockhuis requesting documents and information, I took his email and phone number, gathered the information and sent it on to him.

Here we are once again 2 weeks later and still have no idea what is going on, I have sent multiple email to this person , tried calling numerous time and I have not been answered on any communication channel. I then decided to call the head office and look for him, I was transferred around a few time and had to wait for almost 20 min while he came to the phone once I finally found one of his co workers.

Mr Ockhuis then tells me he cannot assist me as he is not at his desk and will need to call me back, I gave him my phone number once again (it is in my email signature and was given to him initially when he called) he said he will call me back from his desk.

an hour later and I am still waiting for his call, I am now fed up with this useless and *********** waste of space. Can someone from Old Mutual who can actually assist me please call me back.

Policy number - **********